Effective Date: 01 January 2025
Version: 1.0
Welcome to Duzo — your crypto-to-fiat wallet built for simplicity, compliance, and control. These Terms of Service (“Terms”) govern your use of all products and services offered through the Duzo platform. By registering an account or using any Duzo service, you agree to be bound by these Terms.
Duzo is operated by Zen Capital (Pty) Ltd, a private company registered in the Republic of South Africa (Registration No. 2022/814043/07), authorised as a Financial Services Provider (FSP No. 54453) by the Financial Sector Conduct Authority (FSCA).
These Terms apply to all services provided through the Duzo platform, including but not limited to wallet storage, crypto transfers, fiat conversions, withdrawals, and merchant payments. They are binding upon all verified users and may be supplemented by other policies including the Privacy Policy, Acceptable Use Policy, and Risk Disclosure.
For the purposes of these Terms:
2.1 “Account” means a registered user profile on the Duzo platform, linked to a verified identity.
2.2 “AML” means Anti-Money Laundering, as governed under South African law.
2.3 “CFT” refers to measures for Combatting the Financing of Terrorism.
2.4 “Content” refers to all information, data, documentation, and communication published on the Duzo platform.
2.5 “Crypto” or “Cryptocurrency” means blockchain-based digital assets supported by Duzo.
2.6 “Customer”, “User”, or “You” refers to any person using Duzo services under a verified account.
2.7 “Duzo” refers to the service and platform operated by Zen Capital (Pty) Ltd.
2.8 “FICA” means the Financial Intelligence Centre Act, 2001 (South Africa).
2.9 “Fiat” means government-issued currency (e.g., South African Rand).
2.10 “FSCA” refers to the Financial Sector Conduct Authority of South Africa.
2.11 “KYC” means Know Your Customer, a regulatory process for identity verification.
2.12 “Mixer” or “Tumbler” means tools that obscure crypto transaction origins.
2.13 “Pooled Wallet” means a custody structure where user crypto is held collectively but tracked individually.
2.14 “RMCP” refers to Duzo’s internal Risk Management and Compliance Programme.
2.15 “Sanctioned Jurisdiction” means any region subject to global financial sanctions.
2.16 “Services” means Duzo’s platform offerings, including wallet and transfer features.
2.17 “Transaction” means any user-initiated crypto or fiat activity.
2.18 “Wallet” refers to the digital asset interface provided by Duzo.
2.19 “Zen Capital” means Zen Capital (Pty) Ltd, the legal operator of Duzo.
3.1 You must be at least 18 years of age and reside in a supported jurisdiction.
3.2 You must complete full KYC verification to access Duzo’s services.
3.3 Duzo reserves the right to apply further eligibility requirements or restrict access based on your location, account activity, or risk classification as determined by our RMCP.
4.1 As a verified user, you may access the following features:
4.2 Access to services may vary depending on your verification level or risk profile.
5.1 All users must complete identity verification in accordance with South African AML/CFT regulations.
5.2 Duzo applies a tiered onboarding model; some services may remain restricted until enhanced verification is completed.
5.3 Additional documentation may be requested at any time.
5.4 Failure to comply may result in account limitations, suspension, or closure.
6.1 Crypto assets may be held in pooled wallets managed by Duzo.
6.2 You retain ownership of your funds but authorise Duzo to manage them as needed for transaction execution.
6.3 Custodial assets are not insured or covered by government deposit protection schemes.
6.4 You are responsible for securing your login credentials and account access.
7.1 Transactions are processed on a best-effort basis.
7.2 Duzo may delay, reverse, or reject transactions flagged for risk review.
7.3 You are solely responsible for ensuring the accuracy of recipient information.
7.4 External network factors may impact processing times.
8.1 Fees apply to certain services such as conversions, withdrawals, and integrations.
8.2 The current Fee Schedule is available on our website.
8.3 Duzo will notify you of any material fee changes at least 7 days in advance.
8.4 Limits may apply based on your account tier and usage.
9.1 You may not use Duzo to:
9.2 Breach of this section may result in immediate account suspension, balance freeze, and reporting to regulatory authorities.
10.1 Duzo may suspend or terminate your account:
10.2 You may close your account by contacting [email protected]. Final settlements may be subject to review.
11.1 Duzo does not provide financial, legal, or tax advice.
11.2 Content on the platform is informational only.
11.3 Crypto assets are volatile and carry risk of loss.
11.4 Review our Risk Disclosure before using any services.
12.1 For concerns, contact our support team for internal resolution.
12.2 If unresolved, disputes shall be governed by South African law and resolved in the courts of Sandton, Gauteng.
13.1 Duzo may update these Terms periodically.
13.2 You will be notified at least 7 days in advance of material changes.
13.3 Continued use of the platform constitutes acceptance of updated Terms.
Entity: Zen Capital (Pty) Ltd
FSP Number: 54453
Registration Number: 2022/814043/07
Address: 5th Floor Fredman Towers, 13 Fredman Road, Sandton, South Africa
Support Email: [email protected]
